Return and Exchange Policy

Thank you for choosing our products. We strive to ensure your satisfaction with every purchase. Below, please find our return and exchange policy to guide you through the process seamlessly.

Returns
Conditions for Returns:

Items must be returned within 30 days of the purchase date.
Items must be unused, unwashed, and in their original condition with tags attached.
Please include proof of purchase or order confirmation.

Return Process:

Contact our customer service team to initiate a return request.
Pack the item securely and ship it to the address provided, ensuring to include your name and order number.
Once we receive the returned item and verify its condition, we will process your refund. Refunds are typically issued within 7-10 business days.

Exchanges
Conditions for Exchanges:

Exchanges can be made within 30 days of the purchase date.
Items must be unused, unwashed, and in their original condition with tags attached.
Please include proof of purchase or order confirmation.
Exchange Process:

Contact our customer service team to request an exchange.
Pack the item securely and ship it to the address provided, ensuring to include your name and order number.
Once we receive the item and verify its condition, we will process the exchange and ship the requested item promptly.

Important Notes

Return shipping costs are the responsibility of the customer, except in cases where the item received is defective or an error was made by us.
For defective items, please notify us within 48 hours of receiving your order, and provide photos for our review.
Certain items, such as personalized or promotional items, may not be eligible for return or exchange. Please refer to the specific terms at the time of purchase.
Contact Us
For any inquiries regarding returns or exchanges, or for assistance with your order, please contact our customer service team.

• Phone: 13148351044
• Email: hpscustomstore@hotmail.com

Thank you for choosing hpscustomstore. We appreciate your business and are here to ensure your shopping experience is exceptional.